Join as an intern supporting the Value Chain Customer First Project Manager, focusing on enhancing the post-purchase customer experience. You'll work on customer journey mapping, feedback analysis, and cross-department collaboration to drive improvements. Ideal for students in business or related fields with strong communication, analytical, and organizational skills.

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Team/division description

Value Chain focuses on the post-purchase phase of the customer experience, from vehicle handover to end of lifecycle. We work to improve every interaction and service post-purchase by identifying customer needs and pain points, then turning these insights into actionable improvements. 

The intern will report directly to the VC Customer First Project Manager and will work closely with various departments to ensure seamless execution of tasks and alignment with customer-first objectives.

Your project

• Customer Journey Mapping:
  Assist in the development and continuous refinement of a comprehensive Value Chain Customer Journey, covering both physical and digital touchpoints. Gather input from various departments to ensure the journey reflects real customer experiences and expectations.
  
  
• Customer Feedback Integration:
  Analyse customer feedback and pain points to identify gaps and improvement opportunities. Translate these insights into actionable steps and integrate them into the customer journey framework.
• Cross-Departmental Collaboration:
  Collaborate closely with multiple departments to align on customer needs, address identified gaps, and implement improvement actions. Foster a shared understanding of the customer experience across teams.
• Strategic System Input:
  Support the integration of the customer journey into internal systems to enable future use in customer surveys and experience tracking. This will help establish a data-driven foundation for understanding and enhancing customer satisfaction.
• Go-to-Market Enablement:
  Contribute to positioning the customer journey as a strategic asset that informs and supports the company’s go-to-market strategy.

• Currently pursuing a degree in Business Administration, Marketing, Project Management, or a related field.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to derive insights from data.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• A proactive, collaborative, and customer-focused attitude.

Starting date

•  01/10/2025

Duration

•  6 months

Confidentiality

Due to business requirement, not all performed projects can be reflected in the internship report. This issue needs to be discussed with candidate/school in advance.

It is mandatory that applicants are students for the entire period of the internship.

We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits

• Flexible working hours and hybrid working (homeworking, 10 days from abroad);
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.