Join our Customer Quality Division at Toyota Motor Europe to lead digitalisation projects, enhancing efficiency in technical field campaigns across Europe through innovative IT solutions and collaboration.

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation. Founded in 1937. Toyota now sells vehicles in 170 countries and employs over 350.000 people. Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing, and engineering operations.

We are excited to be transforming into a mobility company focusing on bringing even more happiness to our customers through various mobility solutions.

Team/division description

Customer Quality Division in Quality Function of Toyota Motor Europe is responsible for handling technical field campaigns (Recalls, Customer Satisfaction Campaign, Pre-Delivery Correction) in Europe. This involves preparing necessary documents, parts, tools, repair procedures etc., and launching them across our National Marketing and Sales Companies (NMSC) in Europe.

The Innovation Team, part of this Division, looks at all kind of improvements to boost the efficiency, being improving database structures, automatic document creation and sign-off, etc within the division and beyond.

Your project

You will be working very closely with our permanent team members and members from other related divisions to progress a few digitalisation projects to improve our campaign operations in Europe.

Typically, such projects start with getting an understanding of the current processes, analyse and suggest improvement areas before to look and implement IT solutions.

You will take the full ownership on what could be done (as a first step) via “Power” tools (BI, Query, Automate) and/or Python.

If it would require a more strategic approach and structural IT project, you will perform feasibility study and if judged as OK, prepare the future detailed user requirements (DUR).

• You are fluent in English (TME’s business language)
• You have strong analytical skills
• You are able to process and analyse complex and large amount of data
• You are process driven
• You have strong interest / experience in the automotive and digitalisation field
• You have good understanding of O365 incl. Power BI and SharePoint applications
• You have a good command of oral and written English. Knowing other European languages is an asset
• You are a team player with good communication skills, and you are able to present data in a clear and logical way.
• You are objective and fact-driven and have a creative & innovative mindset

Starting date

•  November/ December 2024

Duration

•  6 months

Confidentiality

Due to business requirement, not all performed projects can be reflected in the internship report. This issue needs to be discussed with candidate/school in advance.

It is mandatory that applicants are students for the entire period of the internship.

We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)

We offer a dynamic multicultural work environment with broad opportunities to learn every day and exciting career pathways that help you explore different disciplines or areas of expertise.

Your benefits

• Flexible working hours and hybrid working (homeworking, 10 days from abroad);
• Company restaurant – Warm dishes, salads and desserts daily, including Japanese and traditional Belgian specialties, as well as a vegan/vegetarian option;
• Sport facilities – Tennis, squash, volleyball, football and softball pitches are available at various Toyota sites;
• Team building activities and other personnel related events;
• Programs to support your physical and social well-being.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.